The importance of Customer Service

Last night I emailed two great and very popular artists, Karin Jurick and Justin Clayton with a question. I really did not expect to get an answer assuming that they were busy and my question did not have to do with a purchase of their art work. It was a question that would help me with my paintings. I was pleasantly surprised that I received an answer from both of them within hours...not days or weeks. That really got me thinking about my own art career and the importance of returning emails promptly. They are popular not only because they are great painters but also because they are great business people. They will continue to be two of my favorite painters.